Cloud Office

Complete Suite of Features

VoIP Crunch offers comprehensive, fully managed telecom solutions for today’s businesses. We keep you connected anywhere, anytime, and on any device. With several plans to choose from, VoIP Crunch offers over 50 robust features that come pre-loaded with your phones. Don’t see a feature that you need? We might already support it! Contact a VoIP Crunch pro to find out more.

Mobility Features

VoIP Crunch’s Cloud Communications Platform’s integrated mobile solutions empower your employees to work on the go. Whether they are on the road, working remotely, or snowed in at home, our Find-Me/Follow-Me feature keeps them connected. We also know how important reachability is for you and your customers. Our cloud-based systems deliver your extension wherever you are, whenever you want.

A “Softphone” is a phone that runs off your computer or an app on your mobile device, allowing you to make and receive calls. The VoIP Crunch Cloud Platform can turn your computer or mobile into a phone, giving you the same features as any other extension.

This feature allows you to direct calls to single or multiple phone numbers, i.e. cell phone or home phone, so you can answer your extension wherever you are. This feature can be set to ring all of your numbers simultaneously or in succession.

Our Multi-Location solutions allow devices to register to the Cloud Communications Platform from any vicinity. Including company headquarters, satellite offices, and home offices, on the road, domestic, or abroad. Extension to extension dialing works nationally as well as internationally without incurring toll charges.

Never miss an important voicemail again, messages can be sent directly to your inbox as a .WAV file.

Our Softphone application is compatible with almost any device that has internet access and a microphone, including:






Mobile & Tablets:



Calling Features

At VoIP Crunch, all of our plans come with an entire suite of enterprise-class calling features ensuring productivity and flexibility in the workplace. Allowing you to focus on your business needs while driving it forward.

When you’re on the phone, a tone will play to alert you that you have another incoming call

This feature allows an authorized user to enter or “barge” into a call in progress and speak to either party on that call without the other side hearing them. They can even enter the call and speak with both sides if needed. This can also be used when the “barging in” party has an audible need to reach someone on a call in progress or monitor a call.

Allows you to silence calls and have them go directly to voice mail.

For 911 calls, we have what is known as “E-911”, or Enhanced 911. We pre-provision your information with the closest Public Safety Answering Point when you sign up for our service. Should you ever have to dial 911, all of your information will be on file with them.

Anyone in your company, whether they sit domestically, internationally, on-site, or on the road, can dial extension to extension without incurring toll charges or using up minutes on a plan.

Allows you to automatically forward your calls to another extension or phone number, so you never miss a call.

This feature is equipped to both park and un-park calls in the same Parking Lot, or in a virtual location, and have the call retrieved by another extension. This feature can help with routing incoming calls.

Calls can be transferred, internally or externally, with or without a prior announcement.

When a call comes in you will see both the calling party’s name (when available) and their incoming number on your display.

You can set your Caller ID at an extension level or companywide basis.

All extensions, including ring groups, can be configured to ring in succession or simultaneously.

Allows you to talk with 2 people at the same time.

Voice mailboxes can be set up for an employee or a department. Each can play its own recording and can store up to 100 messages at a time. Voicemail can be retrieved remotely as well at their desk.

System Features

VoIP Crunch’s system features are where we differentiate ourselves from a legacy analog phone system. Multi-level IVRs, Ring Groups, and a Virtual Receptionist are just some of the options that come built-in. Plus, with our Fully Managed promise, we will configure each and every aspect of the system for your business’s specific needs.

You can play recorded music to fill the silence while your caller is on hold. These can include a business, marketing, or sales message. Music on Hold can be customized per extension or companywide.

Both internal and external directory dial capabilities allow you to search by first or last name.

For those that operate multiple companies or a conglomerate under the same roof, our Cloud Communications system allows you to set up each company under the same phone. Our Phone Line Identifier logic allows you to see the specific phone number, along with the Company Name your customer is dialing. For example #ABC Financial will scroll across your phone’s display. You can also set up unique pathways to allow for multiple IVR’s letting you manage all of your businesses through just one phone system.

Interactive Voice Recording is a type of Auto-Attendant technology that allows your customer to interact with your company via a pathway through their keypad. You can program a prerecorded greeting that provides an internal roadmap to your company’s employees and departments. For example, press 1 for sales, 2 for finance, 3 for customer service, or simply dial by extension or name. This option is virtually limitless letting you create as many Auto or Sub Attendants as you need.

VoIP Crunch supports multiple languages, including English, Spanish, French, Portuguese, Polish, Ukrainian, and Swedish. New languages are constantly being added.

Using Busy Lamp Field (BLF) keys on your phone, you can see the status of extensions on your system that are in use. You can park and un-park calls, or use BLFs with Call Flows for day/night modes.

This feature can block specific inbound phone numbers by the Caller ID.

This feature is in essence an “on/off” switch located directly on the phone, letting you toggle between Day/Night modes. The feature allows for manual overrides to what’s programmed for “on the fly” call-routing; i.e. if you step out to lunch.

This plugin allows you to seamlessly dial any outbound number from your Outlook or any web-driven business tool, such as a CRM system, to initiate a call.

This feature is used to create a single extension number that can ring multiple extensions simultaneously or in succession.

This feature allows you to program different “Time Patterns” and/or locations for call handling. This is done by directing calls to different extensions, Ring Groups, or IVRs, by the time of day, day of the week, week of the month, or holidays.

With your VoIP Crunch Cloud Communications system, we don’t share your resources with others. Each of our customers is on their own designated cloud instance. We also don’t make you reserve blocks of extensions in advance so you can keep to the same numbering sequence as you build your business.

This feature is perfect for small companies who want to give a big appearance. You can create a scripted recording for the Virtual Receptionist/Auto Attendant to play, and IVR capabilities are not required. A Virtual Receptionist can also provide companies who do have IVRs the flexibility to have your receptionist send the next incoming call to the Virtual Receptionist for processing, if they are currently on the phone or away from their desk.

Business Features

Our Fax service is secure and reliable with complete virtual functionality, meaning faxes can be sent or received via your smartphone or tablet. Access to our Web Portal allows you further flexibility to send and receive faxes online when you’re on the go.

Incoming Faxes can be delivered right to your email in PDF form.

Send an audio message to as many 10-digit phone numbers or 3-4 digit extension numbers as you like. This feature is perfect for weather alerts, promotional recordings, or office closings.

This feature allows you to converse two-way via your desk phone’s speaker or route to an overhead speaker system for a company broadcast. If you set up your cell phone as an extension you can intercom to any desk phone on your system.

Schedule your phone to ring whenever you need a reminder or even a “Wake-Up Call” like a hotel.

This allows for multiple parties to be bridged together onto a single call (which can be optionally secured with a PIN number). Our Interactive Conferencing Controls provide you the ability to see the list of callers in the Conference. You can transfer active calls to a Conference Center, see who is talking, kick, mute, unmute, deaf, or un-deaf any participant on the call as well as deny entry to those who are late dialing in—to not disrupt the meeting.

Video conferencing enables users to communicate using their webcams or our conference room solutions. Video Conferencing is now powered by Microsoft Teams for easy integration into your organization.

Don’t want to be locked into another communications app? VoIP Crunch doesn’t have a proprietary app, instead, we’ve worked with Microsoft to build our calling functionality right into Microsoft Teams!

This feature was designed for Lawyers, Accountants, and Service Professionals who bill by time spent on the phones. Users can assign and track time spent on the phone with customers by account code or account name. Summary and detail reports can be exported as a PDF or CSV file.

“BYON” – Bring Your Own Number, DID, Toll-Free, Fax, or Vanity Numbers when you switch to VoIP Crunch

This feature acts as a PA system for a single phone, a select group of phones, or an overhead speaker system for broadcast.

Admin Features

While all of our services are fully managed, you can still access all of the admin features if you prefer a more “hands-on” approach. With access to our dashboard, you can manage and monitor your entire phone system, viewing call detail history, see who is on the phone, and manage activity to determine hiring needs. You even have the capability to record calls or eavesdrop for quality assurance and training purposes.

Use this feature for quick access and information about each employee, such as Username, Extensions, Voicemail messages, as well as tools for modifications to their profiles; i.e. Call Forward, Follow Me and Do Not Disturb.

This feature allows you to block or restrict outbound calling destinations, i.e. international, Directory Assistance, 900 numbers, or any other area that would include a toll charge. VoIP Crunch also offers PIN Numbers that can be entered prior to dialing international destinations.

This feature gives you the ability to listen in on a call in progress, with the option to “barge in” on the call. Please review our Terms of Service prior to using.*

*Based on service plan availability

Our system comes with various reporting capabilities to allow you to track usage and history by each extension. CDRs can be exported into a spreadsheet.

Our reporting tools give you complete detail and history of activity by extension. This can help you determine the hiring needs and workflow of your employees. You can run reports by date range, time range, and/or users. All reports can be either printed or saved as a .CSV or Excel file.

You can view which extensions are available, who is currently on a call, and for how long, from the “Active Extensions” Dashboard.

Any phone call can be recorded, either prescheduled or midway through the conversation. These tools allow you to share recordings for Training and Quality purposes. Please review our Terms of Service prior to using.*

*Based on service plan availability